How it works
What happens after you call.
Five steps from the loss to a settled claim. We do the heavy lifting at every one, and you always know where things stand.
Right after a loss.
What you do in the first few days protects your claim. Start here, then call us.
Call 914-309-6271-
Safety, then report
Call 911 if anyone is in danger. For theft or vandalism, file a police report. Your insurer will ask for it.
-
Stop further damage
Shut off the water, tarp the roof or board up openings, if it’s safe. Keep every receipt.
-
Photograph everything
Photos and video of every room, before any cleanup.
-
Keep damaged items
Don’t throw anything out until it’s been documented.
-
Don’t settle yet
Before you sign anything or accept an offer, let us review it. The first offer is rarely the full amount.
Step by step.
What we handle at each step, and the little we need from you.
-
1
Step 1
Consult
What we do
- Listen to what happened
- Review your policy with you
- Tell you honestly if the claim is worth pursuing
What you do
Call us or send the form
Share photos and your policy if you have them
-
2
Step 2
Inspect
What we do
- Inspect the property in person
- Photograph and measure every room
- Inventory damaged belongings, down to the small items
What you do
Let us in and point out anything you noticed
-
3
Step 3
Submit
What we do
- Match the damage to your coverage
- Build a line-by-line repair estimate
- Prepare and file the full claim
What you do
Review the estimate and approve it
-
4
Step 4
Negotiate
What we do
- Meet the insurer’s adjuster
- Answer every request for documents
- Push back on low offers with evidence
What you do
Nothing. We keep you updated as it moves.
-
5
Step 5
Settle
What we do
- Bring you the final offer
- Explain exactly what it covers and what it doesn’t
What you do
Decide. Nothing is accepted without your OK.
Before you call.
A few documents help us move faster. Missing something? Call anyway. We can get most of it for you.
Have these ready
- Your insurance policy, or its declarations page
- Your claim number, if you’ve already filed
- Letters or emails from the insurer
Questions about the process.
No. Call us before or after you report the loss. If you haven’t reported it yet, we’ll help you do it the right way.
Yes, any time before you accept a final offer. We review what’s been filed and paid so far, then take over the conversation with your insurer.
Only if you want to. Once you hire us, we handle the calls, emails and meetings with the insurer and keep you updated at every step.
A denial isn’t always the final word. Send us the letter. We’ll review it against your policy, tell you honestly whether it’s worth disputing, and handle the challenge if it is.
Just had a loss?
Tell us what happened. An adjuster will call you back, usually the same day.